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Salesforce Certified Sales Representative Sample Questions (Q43-Q48):
NEW QUESTION # 43
A Universal Containers sales representative is working with an account prospect to get them more comfortable with the company's offerings and solutions.
Which approach would help the sales rep educate the prospect about their offerings and solutions?
- A. Share a current customer story for an account in a similar industry as the prospect.
- B. Try to impress the prospect by using their industry's jargon when describing each offering.
- C. Tell the prospect about similar industry solutions, even if some may not be relevant.
Answer: A
Explanation:
Sharing a current customer story for an account in a similar industry as the prospect is an approach that can help the sales rep educate the prospect about their offerings and solutions. A customer story is a testimonial or case study that showcases how the sales rep's solution helped a customer achieve their goals, overcome their challenges, and improve their situation. A customer story can help the prospect relate to the solution, understand its value, and trust its credibility.References:https://www.salesforce.com/resources/articles
/customer-stories/#customer-stories-tips
NEW QUESTION # 44
When assigned a new sales territory, what is the first step to prioritizing selling efforts?
- A. Determine the physical location of each account.
- B. Identify the territory's key accounts.
- C. Determine the number of accounts and territory size.
Answer: B
Explanation:
The first step to prioritizing selling efforts in a new sales territory is to identify the key accounts, which are the most valuable and strategic customers for the business. By focusing on the key accounts, the sales representative can maximize the impact of their efforts and build strong relationships with the decision-makers and influencers. Key accounts can also provide referrals, testimonials, and insights that can help the sales representative expand their network and opportunities in the territory. Reference:
Sales Rep Training: Prioritize Your Selling Efforts
Cert Prep: Salesforce Certified Sales Representative: Prioritize Your Selling Efforts
NEW QUESTION # 45
What is the desired outcome of an upsell proposal?
- A. To optimize existing product offerings
- B. To maintain current agreement during a renewal
- C. To decrease customer churn rate
Answer: A
Explanation:
The desired outcome of an upsell proposal is to optimize existing product offerings by selling more features or services to an existing customer. Upselling helps to increase customer satisfaction, loyalty, and retention by providing them with more value and benefits from the product. Upselling also helps toincrease revenue and profitability for the sales rep and the company.References:https://www.salesforce.com/resources/articles
/upselling/#upselling-definition
NEW QUESTION # 46
In which way should a sales representative drive trust through professional competency?
- A. Collecting and processing information on products, competitors, and industries
- B. Understanding the buyer's experience in the market and years of service
- C. Asking questions to look for common interests, personal motivators, and hesitation
Answer: A
Explanation:
Professional competency is the ability to demonstrate knowledge and skills that are relevant and valuable to the customer. By collecting and processing information on products, competitors, and industries, a sales rep can show their expertise, credibility, and confidence in providing solutions that meet the customer's needs and expectations. Reference: https://trailhead.salesforce.com/en/content/learn/modules/sales-representative-certification-prep/sales-representative-certification-prep-prepare-for-your-exam
NEW QUESTION # 47
Which element should a sales representative understand to determine if a sale quota is attainable?
- A. Measures such as activity and outcome
- B. If the compensation plan is capped or uncapped
- C. The percentage of variable compensation
Answer: A
Explanation:
Measures such as activity and outcome are elements that the sales rep should understand to determine if a sales quota is attainable. Activity measures are indicators of how much effort and action the sales rep puts into achieving their sales quota, such as number of calls made, emails sent, meetings scheduled, etc. Outcome measures are indicators of how much result and impact the sales rep achieves from their sales quota, such as number of leads generated, opportunities created, deals closed, etc. Reference: https://www.salesforce.com/resources/articles/sales-quota/#sales-quota-definition
NEW QUESTION # 48
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