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1.A bank customer
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A bank customer – Quiz
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2.A cable TV customer calls technical support
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A cable TV customer calls technical support – Quiz
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3.A caller wants to be connected to a hotel guest’s room
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A caller wants to be connected to a hotel guest’s room – Quiz
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4.A client wants to speak to his accountant on the phone
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A client wants to speak to his accountant on the phone – Quiz
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5.A convention participant gets directions from the organizer
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A convention participant gets directions from the organizer – Quiz
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6.A customer books a flight to Seoul
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A customer books a flight to Seoul – Quiz
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7.A customer orders a meal at a fast food counter
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A customer orders a meal at a fast food counter – Quiz
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8.A customer pays cash in a store
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A customer pays cash in a store – Quiz
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9.A customer returns
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A customer returns – Quiz
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10.A customer wants to cancel her newspaper subscription
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A customer wants to cancel her newspaper subscription – Quiz
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11.A man asks a woman about a bus schedule
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A man asks a woman about a bus schedule – Quiz
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12.A man books a restaurant table on the phone
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A man books a restaurant table on the phone – Quiz
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13.A prospective tenant has some questions about an apartment
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A prospective tenant has some questions about an apartment – Quiz
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14.A woman calls up a company to accept a job offer
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A woman calls up a company to accept a job offer – Quiz
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15.A woman is sending a bulk order to India
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A woman is sending a bulk order to India – Quiz
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16.A woman tells her friend how busy she is with her work
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A woman tells her friend how busy she is with her work – Quiz
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17.A landlord talks about his business
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A landlord talks about his business – Quiz
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18.Arranging a meeting
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Arranging a meeting – Quiz
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19.Asking for a quote on printer cartridges
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Asking for a quote on printer cartridges – Quiz
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20.Asking why a check hasn’t been processed
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Asking why a check hasn’t been processed – Quiz
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21.At the checkout
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At the checkout – Quiz
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22.At the conference registration table
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At the conference registration table – Quiz
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23.Business interview
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Business interview – Quiz
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24.Call For US Vote Recount Is Rejected
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Call For US Vote Recount Is Rejected – Quiz
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25.Calling the phone directory
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Calling the phone directory – Quiz
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26.Cancelling a stolen credit card
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Cancelling a stolen credit card – Quiz
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27.Catering employee calls customer to inform her about a delivery problem
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Catering employee calls customer to inform her about a delivery problem – Quiz
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28.Catering service is calling a customer
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Catering service is calling a customer – Quiz
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29.Chinese Troops Kill Protesters
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Chinese Troops Kill Protesters – Quiz
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30.Choosing the right seminars and workshops
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Choosing the right seminars and workshops – Quiz
